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Terms and Conditions

Last Updated: [October 2024]

Welcome to Hilites Group Ltd. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or access our website.

  1. Definitions

    • “Company” refers to Hilites Group Ltd.
    • “Client” refers to homeowners, developers, agents, and landlords who utilise our services.
    • “Services” refers to all property services, refurbishment, maintenance, and handyman services offered by the Company.

  2. Scope of Services

    Hilites Group provides a range of property services, including but not limited to:

    • Property refurbishment
    • Minor repairs and general maintenance
    • Handyman services
    • Cleaning and waste clearance
    • Gardening services
    • Pest control
    • Home management

    The specific scope of work will be detailed in the service agreement provided to each Client.

  3. Quotations and Estimates

    • All quotations provided by the Company are estimates based on the information available at the time of the quote.
    • The final cost may vary based on the actual work performed, materials required, and any unforeseen circumstances that may arise.

  4. Payment Terms

    • A deposit of 50% may be required upon acceptance of the quotation in certain cases. The Client will be notified of this requirement prior to the commencement of any work.
    • The balance is due upon completion of the services unless otherwise agreed in writing.
    • Payments can be made via BACS, Cash, or Transfer.
    • Late payments may incur interest charges of 4% per month on the outstanding balance.

  5. Client Responsibilities

    • The Client shall provide access to the property and ensure that all necessary permissions and consents are obtained before work commences.
    • The Client is responsible for any additional costs arising from changes or delays caused by the Client’s actions or failure to act.

  6. Warranties and Liabilities

    • Hilites Group Ltd warrants that all services will be performed with reasonable care and skill.
    • The Company is not liable for any indirect or consequential loss or damage arising from the use of our services.
    • Any defects in workmanship or materials must be reported to the Company within 7 days from the date of completion.

  7. Cancellation Policy

    • The Client may cancel a booking by providing written notice to the Company at least 48 hours before the scheduled start date.
    • Cancellations made less than 48 hours may incur a cancellation fee of 50% of the agreed quote.

  8. Intellectual Property

    • All content on the Hilites Group website, including text, graphics, logos, and images, is the property of Hilites Group Ltd and is protected by copyright and intellectual property laws.
    • The use of any content from the website without prior written consent from the Company is strictly prohibited.

  9. Confidentiality

    Both parties agree to keep all confidential information disclosed during the course of the service confidential and shall not disclose it to any third parties without prior written consent.

  10. Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].

  11. Changes to Terms and Conditions

    Hilites Group Ltd reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the new Terms.

  12. Contact Information

    For any inquiries regarding these Terms and Conditions, please contact us at:

    Hilites Group Ltd
    124 City Road,
    London,
    England, EC1V 2NX
    info@hilites.co.uk
    020 3752 5087

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Hilites Group Ltd for your property services and refurbishment needs.