Privacy Policy for Hilites Group Ltd

Effective Date: October 2024

At Hilites Group Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect:

   We may collect and process the following types of information about you:

   • Personal Identification Information: This includes your name, address, email address, phone number, and any other details you provide to us when requesting services or information.
   • Payment Information: We collect payment information necessary to process your orders, including credit card details and billing information.
   • Technical Data: We may collect information about your computer, including your IP address, browser type, and access times.
   • Usage Data: We may collect information about how you use our website and services, including your preferences and any other analytics.

2. How We Use Your Information:

   We use the information we collect in the following ways:

   • To provide, maintain, and improve our services.
   • To process transactions and send you confirmations.
   • To communicate with you about your account, services, and promotions.
   • To personalise your experience and improve our website and services.
   • To comply with legal obligations and protect our rights.

3. Sharing Your Information:

   We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

   • With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
   • For Legal Reasons: We may disclose your information to comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of Hilites Group, our customers, or others.

4. Data Security:

   We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights:

   You have the right to request access to the personal information we hold about you, to ask for corrections, and to request the deletion of your personal information. If you wish to exercise any of these rights, please contact us using the information provided below.

6. Changes to This Privacy Policy:

   We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or by other means. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

7. Contact Us:

   If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

   Hilites Group Ltd

   124 City Road, London, England, EC1V 2NX

   info@hilites.co.uk

   020 3752 5087